FAQ

1. What is included in a RamenStar kit?
Each RamenStar kit includes fresh noodles, seasoned broth, and wooden chopsticks, all you need to make authentic ramen at home. Detailed instructions are also included.

2. How long does it take to prepare a RamenStar kit?
Preparation typically takes 20-30 minutes, depending on your desired toppings. Cooking the ramen noodles alone takes just 2 minutes. Refer to the kit's instructions for more detailed information.

3. Are the ingredients in the Ramenstar kits fresh?
Yes, our pasta is freshly prepared and vacuum-sealed to preserve freshness. The products will keep for several weeks without refrigeration.

4. Can I order the RamenStar kits vegetarian, vegan, or gluten-free?
Our ramen noodles are vegetarian. We can't call them vegan, as they contain less than 1% protein, to be honest. The ramen noodles are made from wheat, which is why they contain gluten. If demand for gluten-free RamenStar kits is positive, we would be happy to consider introducing additional gluten-free RamenStar kits. Please note the labeling on the product page.

5. How long do the RamenStar kits last?
Our fresh RamenStar kits can be stored for several weeks when protected from light. The exact shelf life is indicated on the packaging.

6. Do you also ship internationally?
We currently only ship within Switzerland and Liechtenstein, but we are working on expanding to other areas soon.

7. How long does shipping take?
Shipping within Switzerland with Swiss Post usually takes 2-3 business days. It may take a little longer with high order volumes. You'll receive a tracking number as soon as your package is on its way.

8. Can I change or cancel my order?
Simply contact us by email as soon as possible if you would like to make a change. Once the package has already been shipped, the order cannot be canceled, changed, or returned.

9. What do I do if my ramen kit is delivered damaged or incomplete?
If your ramen kit arrives damaged or incomplete, please contact us immediately. We'll make sure you get a replacement.

10. How do I store the ingredients properly?
Fresh ingredients like pasta and broth should be stored away from light. You can find more detailed storage instructions on the packaging.

11. Do you also offer gift vouchers?
Yes, you can also purchase gift certificates from us—ideal for giving to friends and family who also enjoy authentic ramen.